RETURNS &
REFUNDS

Eligible products may be returned within 30 days of delivery.

To begin a return, please contact EX Racing before shipping the product back. Returns sent without contacting us first may experience delays in processing.

Your order number and information about the item you would like to return may be required.

Returned products must be unused, uninstalled, undamaged, and in the same condition in which they were received.

Products should include their original packaging, hardware, accessories, manuals, and other components originally included with the product.

Items showing signs of installation, riding, wear, damage, modification, misuse, or missing components may not qualify for a return or full refund.

Certain products may not be eligible for return, including items marked as final sale and products that have been used, installed, modified, damaged, or altered after delivery.

Custom, personalized, made-to-order, or specially ordered products may also be non-returnable unless the product arrived damaged, defective, or incorrect.

Digital products, memberships, services, gift cards, and other non-physical products may be final sale where permitted by applicable law.

Clothing must be unworn, unwashed, undamaged, and returned in its original condition.

Items with stains, odors, pet hair, washing, visible wear, or other signs of use may not qualify for a return.

Please confirm your size before ordering whenever sizing information is available on the product page.

Customers are responsible for reviewing product fitment and compatibility before ordering.

If you are unsure whether a product fits your bike or vehicle, contact EX Racing before purchasing and we will do our best to help confirm compatibility.

A product that was installed, modified, damaged, or used while attempting installation may not be eligible for return.

Unless the return is the result of an EX Racing error, defective product, or incorrect item received, customers are responsible for return shipping costs.

Original shipping charges are generally not refundable unless required by applicable law or the return resulted from an error on our part.

Do not send a return until you have contacted EX Racing and received return instructions.

Once your return is received, it may be inspected to confirm that it meets the return requirements.

If approved, the refund will be issued to the original payment method. Processing times after a refund is issued can vary depending on your bank, card issuer, or payment provider.

If you have not received an approved refund after a reasonable processing period, contact EX Racing so we can help review the transaction.

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact EX Racing as soon as possible so we can review the issue.

Include your order number along with clear photos or videos showing the product, packaging, shipping label, damage, defect, or incorrect item.

Do not install or use a product that you believe is damaged, defective, or incorrect before contacting us.

If you need to cancel an order, contact EX Racing as soon as possible.

We cannot guarantee cancellation after an order has entered fulfillment, been prepared for shipment, or been transferred to a fulfillment partner or carrier.

If an order can no longer be canceled, you may need to wait for delivery and request an eligible return instead.

Exchange availability depends on the product and current inventory.

Contact EX Racing before returning an item for an exchange. If the requested replacement is unavailable, another resolution may be offered for an eligible return.

Preorder, custom, made-to-order, or specially sourced products may have different cancellation or return eligibility depending on the item.

Any special return or cancellation conditions shown on the product page at the time of purchase apply to that product.

Please contact EX Racing and receive return instructions before sending any product back.

Packages refused at delivery or products returned without authorization may experience processing delays and may still be subject to applicable shipping or return costs.