Refund policy

We want you to be confident in your Ex Racing order. If something isn't right, please review this policy and contact us before sending anything back. The full version is on our Returns & Refunds page.

Return window
Eligible products may be returned within 30 days of delivery. To start a return, contact us first with your order number and the item you would like to return. Returns sent without contacting us first may be delayed.

Return condition
Parts must be unused, uninstalled, undamaged, and in the same condition you received them, with their original packaging, hardware, accessories, and manuals. Items showing signs of installation, riding, wear, damage, modification, misuse, or missing components may not qualify for a return or full refund.

Clothing & apparel
Clothing can be returned within 30 days of delivery if it is unworn, unwashed, undamaged, and in its original condition. Items with stains, odors, pet hair, washing, visible wear, or other signs of use may not qualify. Please check sizing on the product page before ordering.

Non-returnable items
Items marked final sale, and products that have been used, installed, modified, damaged, or altered after delivery, are not returnable. Custom, personalized, made-to-order, or specially ordered products may also be non-returnable unless they arrived damaged, defective, or incorrect. Digital products, memberships, services, and gift cards may be final sale where permitted by law.

Fitment
Please confirm fitment and compatibility before ordering. If you are not sure a part fits your bike or vehicle, contact us before you buy and we will help confirm it. A part that was installed, modified, damaged, or used while attempting installation may not be eligible for return.

Return shipping
Customers pay return shipping costs unless the return is due to an Ex Racing error, a defective product, or an incorrect item. Original shipping charges are generally not refundable unless required by law or the return was caused by our error. Please wait for our return instructions before shipping anything back.

Refunds
Once we receive your return, we may inspect it to confirm it meets these requirements. Approved refunds are issued to your original payment method. After the refund is issued, the time it takes to appear depends on your bank, card issuer, or payment provider. If you have not received an approved refund after a reasonable period, contact us and we will help review the transaction.

Damaged, defective, or wrong items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos or videos of the product, packaging, shipping label, and the issue. Do not install or use a product you believe is damaged, defective, or incorrect before contacting us.

Exchanges
Exchanges depend on the product and current inventory. Contact us before returning an item for an exchange. If the replacement is unavailable, we may offer another resolution for an eligible return.

Cancellations, pre-orders & special orders
To cancel an order, contact us as soon as possible. We cannot guarantee a cancellation once an order has entered fulfillment, been prepared for shipment, or been handed to a carrier; in that case you can request an eligible return after delivery. Pre-order, custom, made-to-order, or specially sourced products may have different cancellation or return eligibility, and any special conditions shown on the product page at the time of purchase apply to that product.

Refused or unauthorized returns
Packages refused at delivery, or products returned without our return instructions, may be delayed and may still be subject to shipping or return costs.

Incorrect addresses
Please double-check your shipping address at checkout. If you notice a mistake, contact us right away. We cannot guarantee an address change after an order has been placed or shipped.

Refund policy

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