SHIPPING
INFORMATION

Orders are processed and prepared for shipment as quickly as possible. Processing time is separate from the shipping time shown by the carrier.

Processing times may be longer during product launches, sales, holidays, periods of high order volume, or when an item requires additional preparation.

If your order contains multiple products, items may occasionally arrive in separate packages.

Estimated delivery times shown at checkout are estimates and are not guaranteed delivery dates.

Once a package has been accepted by the shipping carrier, transit time is controlled by the carrier. Weather, holidays, carrier delays, customs, and other circumstances may affect delivery.

When tracking is available, you will receive tracking information using the email address or contact information provided with your order.

Tracking may take some time to update after a label is created. A shipping label being created does not always mean the carrier has already scanned or received the package.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an incorrect address, contact EX Racing as soon as possible. We cannot guarantee that an address can be changed after an order has been placed or fulfilled.

Additional shipping charges may apply if an order is returned to us because an incorrect or incomplete address was provided.

If your package appears to be delayed, check your tracking information first for the latest carrier update.

If tracking shows a package as delivered but you cannot locate it, check around the delivery location, with members of your household, neighbors, and the shipping carrier.

Contact EX Racing if you still need assistance and we will help you determine the appropriate next steps. Carrier investigations and claims may be required in some cases.

Products identified as preorder, backorder, made-to-order, or otherwise not immediately available may have longer processing times.

Any estimated availability or shipping date provided for these products is subject to change due to manufacturing, supplier, freight, or other delays.

International shipping availability and pricing are determined at checkout when available.

International orders may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country or carrier.

Unless specifically stated otherwise at checkout, these additional charges are the responsibility of the customer.

If your order arrives damaged or you receive an incorrect item, contact EX Racing as soon as possible.

Please include your order number and clear photos of the product, packaging, shipping label, and any visible damage so we can review the issue.